360 Smart Life Group

360 Smart Life Group is, in its own words, "a business group under 360 that focuses on R&D and innovation of smart devices and IoT solutions." The parent's own site, 360.com, leads with security software such as 360安全卫士 (360 Security Guard) and 360杀毒 (360 Antivirus), and the smart hardware group borrows that security framing: its About page says it is "committed to creating a safe and smart life for people all around the world" and that it serves businesses in smart retail, video cloud platforms and hotel apartment management "by combining the powerful 360 Security Brain with business scenarios." The privacy policy for the robot vacuum app names the company behind the robots and their app as Shenzhen Qihoo Jian An Intelligent Technology Co., Ltd. Robot vacuums are one of four product families on the international site, next to smart cameras, intelligent mobility (dash cams, a jump starter and child car seats) and wearables.

The robot vacuum range

The international site lists eight robot vacuums in its menu: the S10, S9, S8, S7 Pro, S7, S5, C50 and P7. The S8 and S10 are the two robots the home page promotes as new releases, next to the Video Doorbell X3 and the AC1C camera. Older product pages on the Chinese domain still carry the S6 and S6Pro, which have dropped out of the current menu.

Prices appear on the brand's shop page, each with a "buy from Amazon" button:

• Robot Vacuum Cleaner C50 at $249.99, the entry point of the priced models
• Robot Vacuum Cleaner S5 at $349.99
• Robot Vacuum Cleaner S7 Pro at $499.99
• Robot Vacuum Cleaner S9 at $649.99, the most expensive model with a price on that page

Those are US dollar figures from the brand's own listing and, like any Amazon price, they move. The S8, S10 and P7 carry no price on the shop page. The steps in the naming are easy to follow: the C prefix marks the budget machine, the S series climbs in number, and a Pro suffix sits above the plain version of the same number, as with the S7 and S7 Pro. The S7 product page offers three more places to buy: Walmart, eBay and smart360home.

What separates the models in detail is harder to read from the brand's site, because most product pages are thin shells with a buy button. The feature material the brand does publish sits on its older S6 "strengths" page and in the app's user agreement, and it describes features shared across the range rather than a per-model spec sheet.

Navigation, mapping and the 360Robot app

The S6 strengths page says the "SLAM artificial intelligence algorithm and Autopilot technology can instantly generate room maps and automatically plan cleaning routes." SLAM (simultaneous localization and mapping) lets the robot build its map and track its own position on it in the same pass. Once a home is mapped, the page says the "customized cleaning map will be saved automatically," so a return trip needs no remapping, and the app "is able to save multiple maps" for houses with more than one floor.

The control app is called 360Robot on Google Play and the App Store; cameras and dash cams each use their own separate app. In the app an owner can spot clean, draw the areas they want cleaned, and define off-limits areas. Daily cleaning times are set in the app, so the robot can run after everyone leaves the house. Voice prompts are soft by default and can be changed, the light can be adjusted, and the page mentions a "favorite" state saved to personal preference. Firmware and the navigation algorithm update over the app, with the page promising "more features in the future." Several phones can view cleaning details and control the robot at once, and the owner chooses which family members are authorized to control it.

The Chinese-language software agreement for the 360 robot app, published on the same domain, adds a fuller list of what the robots do. A long press on the recharge button for three seconds starts a deep clean of a 2m by 2m patch around the robot, a figure the agreement says comes from lab testing. The robots it covers sweep, vacuum and mop in one machine, and the agreement advises taking the water tank off before cleaning a home with carpets so the rug does not get wet. When the battery drops below 20%, the robot ends the job, returns to charge and then resumes where it stopped. A do-not-disturb window (the example given is 10 pm to 8 am) silences voice announcements and holds back that automatic resume. Cleaning records, with time, area and route, stay viewable in the app for one month. The app also tracks the wear on the filter, main brush and side brush so owners know when to replace them, and the robot announces and pushes an alert to the phone when it gets tangled or stuck.

Privacy and data handling

A camera and security company selling a mapping robot invites questions about where the map goes, and here the brand answers in writing. Its English privacy policy for the robot vacuum app says cleaning maps from users outside China are stored in Germany for users in the European Economic Area, in the United States for users in North and South America, and in Australia for users elsewhere, with Alibaba Cloud entities named as the database providers. It adds that part of other app information may be stored in China. The policy says maps and cleaning history produced by the robot are kept for two weeks, that the app talks to the server over HTTPS with two-way authentication, and that requests to delete or restrict data get a reply within 15 working days via zh-service@360.cn. Those are the company's statements, not an audit, but they are specific enough for a buyer to judge.

Support, markets and paperwork

The brand runs two phone lines. The US line, +1833-603-6080, is staffed 09:00 to 18:00 Eastern time, 365 days a year, in English and Spanish. The German line, +49 800 180 8071, runs 09:00 to 18:00 Berlin time on business days in English and German. Other queries go to zh-service@360.cn, and business inquiries to globalsales@360.cn. The menu links an EU declaration of conformity page, a sign the robots are sold into Europe as well as North America. The shop link points to Amazon and AliExpress.

The site publishes no warranty length and no parts or consumables store, so brushes, filters and mop cloths have to come through the retailers that sell the robots.

Who it suits

360 fits a buyer who wants a sensibly priced, app-driven robot with the core features covered: mapped room cleaning, no-go zones, multi-floor maps, schedules, shared family control and a combined sweep and mop design. The priced range runs from $249.99 to $649.99, which puts the brand in the budget to mid-range bracket. It also suits anyone already using 360 cameras or doorbells who likes buying from one company, although the robots run on their own app rather than one shared home app.

Buyers who want a model-by-model spec sheet, published suction figures or a self-emptying dock described on the maker's site will find the product pages light, and will be reading retailer listings to fill that in. For a straightforward mapping robot backed by the 360 group, with clear phone support in the US and Germany, it is a reasonable shortlist entry.